Job Description

About Aloha

We’re proud to say that Aloha has been on the INC 5000 list for five consecutive years (2020–2024)! We’re a leading SaaS health-tech company dedicated to providing innovative solutions that elevate the patient experience for healthcare providers. Our mission is to drive growth and advance innovation in the healthcare industry, and we’re on the lookout for passionate and driven team members to join our awesome team.

We're planning to keep the momentum going and are gearing up for our biggest growth spurt yet. Are you ready to join us?

Please note this is an on-site position in our McKinney office Monday–Friday

CLICK HERE to Meet our Team!

Responsibilities & Requirements:

As a Technical Support Manager , you will lead our technical support team to deliver exceptional service across our EHR platform, networking systems, and phone integrations. You will be responsible for overseeing escalations, mentoring team members, collaborating cross-functionally with engineering and product teams, and driving continuous improvement in support processes and customer experience.

Key Responsibilities:

• Manage day-to-day operations of the technical support team
• Monitor and respond to technical escalations related to EHRs, network infrastructure, and VoIP/telephony systems
• Train and coach support team members to improve technical skillsets and service delivery
• Collaborate with Product and Engineering teams to resolve complex technical issues and improve system functionality
• Analyze support trends to identify opportunities for process improvements and product enhancements
• Maintain detailed documentation and ensure accurate reporting through tools like Salesforce
• Assist in scaling support operations in line with company growth

Qualities for Success:

• You’re a technical leader who thrives in a fast-paced, SaaS-driven environment
• You have hands-on experience supporting or managing EHR systems, network setups, and phone/VoIP systems
• You love solving problems and take ownership of team outcomes
• You’re confident, approachable, and able to explain technical concepts to non-technical users
• You’re an organized multitasker who stays calm under pressure
• You’re passionate about helping your team grow and succeed
• You love feedback and are always seeking to optimize team performance

What We're Looking For:

• Experience managing or leading a technical support team
• Strong understanding of EHR systems, networking, and VoIP/phone infrastructure
• SaaS or MedTech experience is highly preferred
• Salesforce experience is a plus
• Background in a customer-facing technical support role required
• Experience working in healthcare technology or supporting medical office systems is a bonus

WHY you'd love Aloha:

• Weekly In-House Chiropractic Care
• 4 Company-Provided Lunches Per Week
• Regular Company Outings/Team Bonding Events
• Full Medical, Dental, and Vision Health Benefits
• Short-Term Disability
• Matching 401(k) up to 4%
• Flexible Vacation & Paid Time Off

Do you have what it takes? Apply now!

If you REALLY want to stand out, email Adam 3 reasons why you'd be a good fit.

📧 Adam.Rangel@GetAloha.com

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