Job Description

Operations Specialist

Advanced Warehouse is a fast growing, full-service Third-Party Logistics (3PL), helping SMBs and global brands with E-Commerce fulfillment, Amazon FBA, big-box retailer distribution, and wholesale fulfillment with the backing of modern technology and our unique, boutique-like service level.

The Senior Office Operations Specialist is responsible for managing and optimizing advanced logistics and office operations while ensuring high-quality communication and service delivery to clients, vendors, and internal teams. This role focuses on driving process improvements, resolving complex issues, and maintaining service levels without supervisory duties.

Key Responsibilities:

Customer Service and Client Relationship Management:

• Develop strong client relationships, ensuring proactive communication regarding shipment status, service disruptions, and process improvements.
• Collaborate with internal teams (warehouse, shipping, billing) to resolve client challenges, implementing solutions to prevent recurrence.

Advanced Order Processing and Project Coordination:

• Handle complex order configurations and manage exceptions within the ERP/WMS systems.
• Setup and oversee critical order/project shipments, ensuring seamless coordination across multiple stakeholders for on-time delivery.

Inventory Optimization and Analysis:

• Lead inventory audits, ensuring root-cause analysis for discrepancies and actionable reporting to clients.

Documentation and Compliance Oversight:

• Review and approve shipping documents, ensuring compliance with client, company, and regulatory standards.

Financial Operations Support:

• Oversee complex invoicing scenarios, ensuring alignment with customized client agreements.
• Partner with finance teams to address escalated billing discrepancies and streamline accounts receivable processes.
• Support AR reporting by providing insights into client payment trends and recommending adjustments to collection strategies.

Advanced Problem-Solving and Process Improvement:

• Investigate and resolve high-impact discrepancies in shipments, orders, and inventory, collaborating across functions/teams/departments.

Reporting and Analytics:

• Develop dashboards and tools to assist in proactive decision-making for logistics operations.

Requirements

• Education: High school diploma or equivalent (Associate/Bachelor's degree preferred).
• Experience: Minimum 2-3 years in logistics, supply chain, customer service, and/or accounts receivable (preferably in a 3PL environment).

Skills:

• Advanced knowledge of invoicing, accounts receivable, and collections processes.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and experienced with WMS/ERP systems.

Languages:

• English & Korean required.

Company Benefits

• Health, Dental, Vision Insurance – 100% coverage for you and family
• 401(K) with Company Match
• Free Daily Lunch Catering
• Annual performance-based incentives
• Certification Recognition Program
• Fitness Center Membership Subsidy Program

Work Conditions

· Salary: Starting at $55,000 - $65,000 (based on experience)

· Full time On-Site Employment

· Location: Secaucus, NJ

· Hours: M-F, 8AM to 5PM

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