Job Description

Job Title: Lead Esthetician

Location: Onsite, San Clemente CA

Type: Full or Part Time, minimum of 30 hours per week

Pay: Hourly + Service & Product Commission DOE

Position Overview:

We are seeking a highly skilled, motivated, and experienced Lead Esthetician to join our dynamic team. The ideal candidate will have at least 5+ years of experience in the esthetic field, with a proven track record of delivering exceptional client experiences and maintaining high retention rates. As the Lead Esthetician, you will oversee the esthetic team, guide and motivate your colleagues, and help shape the patient experience. Your passion for skincare, leadership skills, and ability to build and maintain a loyal clientele base will be integral to your success in this role.

Key Responsibilities:

Client Care and Experience:

• Provide a wide range of esthetic services including HydraFacials, customized facials, and skin consultations to an elevated standard of care.
• Develop personalized skincare routines and treatment plans for patients to ensure long-term results and satisfaction.
• Establish and maintain strong, trusting relationships with clients, focusing on retaining a loyal clientele.
• Address client concerns and inquiries with professionalism, empathy, and expertise, ensuring their experience exceeds expectations every time.

Leadership and Team Support:

• Lead, mentor, and inspire a team of estheticians, providing guidance, training, and feedback to ensure high-quality service standards.
• Foster a positive and collaborative environment that motivates the team to continuously improve and excel in their roles.
• Oversee the scheduling, organization, and workflow of the esthetic team to ensure efficiency and client satisfaction. 
• Host quarterly team meetings with estheticians.
• Lead by example, maintaining an exceptional work ethic, professional appearance, and upholding the brand's values and vision.

Clientele Base Development:

• Cultivate a strong, loyal client base by delivering results-driven services and personalized experiences that keep patients returning.
• Drive client retention through follow-up communication, promotions, and recommendations for additional services or products.
• Stay up-to-date with the latest industry trends, products, and techniques, ensuring patients receive the best possible care and advice.

Business and Operational Support:

• Collaborate with the business development director to set goals, track performance, and identify opportunities for growth within your team and for yourself.
• Assist with inventory management, ordering, ensuring that the necessary supplies and products are always in stock and ordered in a timely manner.
• Help maintain a clean, organized, and welcoming environment that promotes patients comfort, safety and results oriented treatment.

Qualifications:

• 5+ years of experience as a licensed esthetician, preferably a med spa.
• Proven experience in leading a team, with the ability to motivate, teach, and support others in their professional growth.
• Strong patient retention skills, with a history of building and maintaining a loyal client base.
• Expert knowledge of skincare treatments, products, and techniques, with a passion for continuous learning.
• Ability to work well under pressure, multitask, and manage a high volume of patients.
• Excellent communication and interpersonal skills, both with patients and team members.
• Proficient with POS systems, booking software, and other technology used in a med spa setting.
• A friendly, warm demeanor and a professional appearance at all times.
• Current loyal Clientele a plus!

Why Join Us?

• Leadership Opportunity: Take charge of a talented team and make a significant impact on our med spa’s growth and culture.
• Growth Potential: Ongoing education and training to keep you ahead in the industry.
• Loyal Clientele: Work in a setting that already boasts a high retention rate and 5 start reputation, allowing you to focus on your craft and client care.
• Outstanding Work Environment: Competitive pay with commission-based incentives, amazing group of skilled co-workers, paid time off, and discounts on products and services.

How to Apply:

If you are a passionate, skilled esthetician with a talent for leadership and a knack for building lasting client relationships, we’d love to meet you. Please submit your resume, and a brief cover letter outlining your experience and why you’d be a great fit for this role.

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