Help Desk Technician Job at Golden Technology, Saint Louis, MO

MDVqay9HdWw0VmtiNFVTcTlTKzlRMzdOa0E9PQ==
  • Golden Technology
  • Saint Louis, MO

Job Description

Ready to step up and make an impact as a Level 3 Help Desk pro?

🚀 Now Hiring: Level 3 Help Desk Technician

📍 Location: St. Louis, Missouri

🕒 Type: On-site

Are you an experienced IT professional ready to tackle advanced technical challenges? Our client is seeking a Level 3 Help Desk Technician to join their dynamic team and serve as the go-to expert for complex IT issues.

As a Level 3 Technician, you’ll play a key role in maintaining, securing, and optimizing critical systems, while mentoring junior staff and shaping future IT strategies.

💼 What You’ll Do:

  • Provide advanced troubleshooting for escalated IT support issues across hardware, software, and networks
  • Maintain and optimize servers, virtual environments, cloud systems, and endpoints
  • Implement and manage cybersecurity protocols to safeguard infrastructure
  • Analyze logs and diagnostics to detect trends and prevent issues before they escalate
  • Deploy new IT solutions, including system upgrades, cloud migrations, and hardware rollouts
  • Collaborate with vendors and external support teams to resolve complex issues
  • Document best practices, procedures, and resolution steps to improve support efficiency
  • Stay on top of emerging IT trends and recommend improvements to tools and processes

🛠️ What You Bring:

  • 5+ years in IT support roles, with 2+ years at Level 3 or Senior Technician level
  • Strong knowledge of:
  • Windows Server , Linux , Active Directory , Office 365
  • VMware , Hyper-V , and cloud platforms like AWS, Azure, or GCP
  • Networking protocols , VPNs , firewalls , and DNS
  • Proficiency with ticketing systems, remote support tools, and asset management platforms
  • Excellent problem-solving and diagnostic skills
  • Effective communication skills—especially when translating technical issues for non-technical users
  • Ability to multitask and thrive in a fast-paced, high-pressure environment

✅ Preferred Qualifications:

  • Bachelor’s degree in IT, Computer Science, or a related field
  • Industry certifications such as CompTIA A+ , Network+ , Security+ , or Microsoft Certified: Azure Fundamentals

Apply now or connect with us to learn more!

Job Tags

Immediate start, Remote job,

Similar Jobs

National Power, LLC

Generator Technician Job at National Power, LLC

 ...Summary National Power is accepting applications to fill a Generator Service Technician opening in our Richmond, VA market. Under the general direction of and reporting to the Broadband Service Manager, the Generator Service Technician is responsible for maintenance... 

IT EBusiness Consulting Services, Inc

Network Security Engineer/Palo Alto/Cisco/Citrix Job at IT EBusiness Consulting Services, Inc

 ...Network security engineer with extensive experience working with Palo Alto (certifications preferred), Cisco NetScaler and Citrix . ****THE MORE CERTIFICATIONS THE BETTER AND PALO ALTO CERTIFICATION IS PREFERRED. CANDIDATES NEED TO BE IN THE NYC OFFICE ONE TIME A WEEK... 

Ensemble Performing Arts

Part-Time Piano Teacher - Pacific Piano School Job at Ensemble Performing Arts

 ...About the Position Pacific Piano School is seeking a dedicated, experienced, and professional piano instructor for a part-time, in-person teaching position. We are looking for educators who are passionate about teaching and committed to supporting student growth... 

Irwin Toyota Ford Lincoln

Car Dealership Pick Up & Delivery Driver Job at Irwin Toyota Ford Lincoln

We're looking for full and part time delivery drivers for our service department. Drivers will be required to pick up customer's vehicles within 10 miles of our store, bring in for service, and deliver back to the customer same day.Drivers must be able to use an app... 

GreenLife Healthcare Staffing

Job #2911 - Adult/Family Nurse Practitioner - Far Rockaway, NY Job at GreenLife Healthcare Staffing

 ...JOB TITLE (#2911): Adult/Family Nurse Practitioner - Far Rockaway, Queens, NY Minimum of 1 year experience as an NP Greenlife Healthcare Staffing is currently seeking an Adult or a Family Nurse Practitionerto fill an opening with a Family Health Center located...